Our Team: The Functions Behind Every Megacore Reformer
A reformer passes through several hands before it reaches your studio, and at Megacore those hands belong to defined teams rather than a scattered supply chain. Export sales manages your enquiry and order. Engineering designs the frame, carriage and spring geometry. Quality control checks materials, welds and coatings and runs the final inspection. Production cuts, welds, coats and assembles. After-sales handles spare parts, warranty claims and technical support. We describe our team by function rather than by name so you know exactly who is responsible for which part of your order, and who to contact when you need an answer.
How the Teams Fit Together
Your first contact is export sales, and that same person stays with your order through production, inspection and shipping. Behind them, engineering and production work from your signed specification, while quality control signs off each stage.
Because all functions sit under one company, a question about spring tension or upholstery does not travel between separate firms. It goes to the engineer who designed the part.
Function
What they do
International Sales
Export enquiries, quotations, order follow-up, buyer communication and documentation
Engineering & Product Development
Frame design, carriage and spring geometry, custom and ODM development
Quality Control
Incoming material checks, in-process inspection and the 12-point final inspection
Production
Cutting, welding, powder coating, upholstery and final assembly
Assistenza post-vendita
Spare parts, 3-year warranty on frame and parts, technical support
Who You Talk To
Day-to-day buyer contact runs through the export sales team from the Guangzhou office. They can answer commercial questions immediately and pull in engineering or quality control when a question needs a technical answer.
Sales leads the export function and coordinates custom and OEM projects, so buyers who need design changes or private label work are handled by one accountable contact.
- One contact from enquiry to after-sales
- Direct access to the engineer behind your model
- Custom and OEM projects coordinated by the sales director
- Technical questions answered by the people who built the product
Support After the Sale
The after-sales function exists so that a studio owner is never left holding a machine with no path to a fix. We supply spare parts, advise on maintenance and cover frame and parts with a 3-year warranty.
When something needs attention, send the model, order reference and a short description or photo, and the team will identify the part and the solution.
Domande frequenti
You get one main contact in the export sales team, and that person stays with your order from the first quote through to after-sales. When your question is technical, they bring in the engineer or quality control colleague who owns that part of the process. The goal is an accountable point of contact without losing access to the specialists.
Yes. For technical questions about frame design, carriage travel, spring resistance or a custom requirement, we arrange a call with the engineering function. If you are visiting the factory, a face-to-face session with the engineer responsible for your model can be arranged in advance so it fits your schedule.
After-sales manages spare parts, technical support and any claim under the 3-year warranty on frame and parts. Send the model, order reference and a short description or photo of the issue, and the team will identify the part and the next step. Because we manufacture the machines ourselves, most common parts are available directly from us.
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