1. Introduction
Megacore (“we”, “us”, or “our”) operates megacorepilates.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us.
We are a B2B Pilates equipment supplier based in China, serving customers worldwide. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Information We Collect
Information you provide directly
- Name, company name, job title
- Email address, phone number
- Billing and shipping address
- Company information (inquiry details, product preferences)
- Communications you send to us
Information collected automatically
- IP address, browser type, operating system
- Pages visited, time spent, referring URL
- Device information
Cookies
We use essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
3. How We Use Your Information
- Respond to your inquiries and provide quotes
- Process orders and deliver products
- Communicate about products, services, and updates
- Improve our website and product offerings
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area, we process your data based on:
- Consent — when you submit an inquiry or subscribe to communications
- Contractual necessity — to fulfill orders and provide services
- Legitimate interests — to improve our services and website
5. Data Sharing
We may share your data with:
- Shipping carriers — to deliver orders
- Payment processors — to process transactions
- Professional advisors — legal, accounting, or consulting services
- Authorities — when required by law
All third parties are contractually bound to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Inquiry data is typically retained for 2 years after last contact. Order data is retained for 5 years for tax and warranty purposes.
7. Your Rights
Under GDPR (EU/EEA residents)
- Access your personal data
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Under CCPA (California residents)
- Know what personal information is collected
- Request deletion of personal information
- Opt out of the sale of personal information
- Non-discrimination for exercising your rights
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.
9. International Transfers
As a China-based company serving global customers, your data may be transferred to and processed in China. When transferring data from the EEA, we rely on Standard Contractual Clauses or equivalent safeguards.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For material changes, we will notify you via email or a notice on our website.